Terms & Conditions

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All products supplied for personalisation on this site are produced to specific customer requirements only, and are supplied and sold under these terms and conditions.  Clients should ensure that any details supplied which are to be produced or printed on any product are supplied correctly, as after printing and assembly, mistakes cannot be rectified.  Customers are responsible for ensuring that all spelling of names/dates are correct, should you be unsure as to your wording or image requirements please contact us prior to placing your order.

Payment: We currently accept payment online via paypal only. You may occasionally be asked to supply sensitive information such as Name, Address, Card Details, Telephone Number, This information is used to process your order only and is not used in anyway for any other purpose what so ever, at anytime.  We do not store or record sensitive card information by any means at anytime for any purpose.

Invoicing: We provide invoice copy onscreen only, if you require a hard copy of your invoice please print the invoice which will appear on screen or save the invoice to your pc if using a paperless filing system.  We have taken this step to try and do our bit for the environment.  If you require a hard copy invoice for your order please print this when it appears on screen alternatively save the invoice to your pc for inspection later, a copy of the invoice will also be emailed to the email address given when ordering.  Please ensure that emails from Vision Personalised are not directed automatically to your spam folder . If you feel you have not received an email invoice/receipt for your purchase please check your email spam folder.

SPECIAL DATES: If your order is for a specific date such as a wedding or birthday please complete the latest delivery date and we will try and process you order before this date, but please bear in mind our turnaround is normally within 10-14 days of payment.

Dispatch Orders are normally dispatched between 1-2 working days of the customers confirmation of personalisation details, however, large or complex orders may take a little longer, and during our busy periods orders may take longer to produce due to high demand.  Orders may take slightly longer in production during our busy periods.  PLEASE NOTE:  We do not constantly send update emails concerning individual orders, sending constant update emails is time consuming and in most case's un-neccesary, and with respect, our time is more productively spent in producing orders, We always check dates produced on personalised products and will always ensure that you receive your order in good time before your event or celebration. 

Next day Delivery: We do not currently offer a same day delivery from the date of ordering, all orders are dispatched within 1-2 working days. If your order is urgent please contact us to inform us of the urgency, and we will of course do everything we can to assist in dispatching your order as quickly as possible. Although orders are dispatched within ten working days we strive to dispatch as fast as possible.

Seasonal Periods On occasion, and especially during busy periods such as xmas, easter etc, stocks may become limited.  If any item ordered is out of stock we will contact you within 24 hrs of purchase if the stock is unlikely to be replenished prior to you needing delivery of your order. We reserve the right to hold orders on out of stock items until such time as stock is replenished, given that this is within a reasonable period of 14 days or less.

Personalised orders are exempt from certain distance selling rules, however we work on a personal one to one basis with all our customers and should you have any problems or cause for concern with any of our products please contact us and let us know, in most cases a replacement product will be supplied upon return of the incorrect or damaged product, Please note that items can only be returned if incorrect spelling of names and dates is produced on the product after you had supplied the correct details, or, in the case of a defective product, in these cases we will accept returns and will replace the product with the correct details. items can only be returned in line with our return policy below.

All food items provided via our website carry details of the products sell or use by date along with any required ingredients and notices of any points which should be brought to your attention in line with distance selling rules and the law.

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

We request your name and address to enable us to provide you with an efficient sales and after-sales service but we WILL NOT pass your name and address to ANY third parties.

We fully reserve the right not to supply goods advertised on this web site and/or to amend prices at our complete discretion without exception.

Acceptance. Placing and completing an order on this website for Vision Persnalised or other products is automatic acceptance of these terms and conditions and you will be required to accept these terms and conditions prior to an order being accepted. Acceptance of the terms and conditions and / or completion of an order with Vision Personalised is an indication that you have read, understood, accept and agree to be bound by these terms and conditions of sale.

We reserve the right to amend these Terms and Conditions at any time. These Terms and Conditions are in addition to and do not affect your standard consumer statutory rights.